PSA Walk-In Process in the Philippines 2025 All You Need to Know
If you need civil documents such as a birth certificate, marriage certificate, death certificate, or CENOMAR, the Philippine Statistics Authority (PSA) is the main agency to contact. While online platforms are available, many Filipinos still prefer the walk-in method for quicker results and in-person assistance.
In 2025, the PSA walk-in process has been updated to include mandatory appointments. This article offers a complete and simplified guide to help you understand and follow the new procedure.
What is the PSA and Why is it Important?
The Philippine Statistics Authority (PSA) is the government body responsible for maintaining civil records. These documents are used for many essential purposes in daily life. Here’s why PSA documents are important:
- Birth Certificate: Needed for school registration, job applications, passport processing, and more.
- Marriage Certificate: Used for legalizing marriages, claiming spousal benefits, or processing visas.
- Death Certificate: Required for claiming life insurance, benefits, and settling estates.
- CENOMAR (Certificate of No Marriage): Often required when applying for a marriage license or for visa-related processes.
These documents prove your identity, citizenship, and civil status, making them necessary in both public and private sectors.
Step-by-Step Guide to the PSA Walk-In Process
Step 1: Book Your Appointment Online
You can no longer just show up at a PSA office. The first thing to do is set an appointment online. Here’s how:
- Visit https://appointment.psa.gov.ph
- Click on Civil Registration Service Appointment System.
- Read and agree to the terms.
- Select the region and the PSA outlet you want to visit.
- Fill in your personal information like name, email, and contact number.
- Choose the document you need, such as a birth certificate or CENOMAR.
- Select your preferred date and time.
- Confirm your appointment.
Once confirmed, you’ll receive an email with your appointment slip. Make sure to print it or save it on your phone.
Step 2: Get Your Requirements Ready
Having your documents ready before your appointment can save you time and avoid delays. Below are the required items:
| Document | Details |
| Appointment Slip | Print or show the digital version at the gate. |
| Valid ID | A government-issued ID that matches the name on your application. |
| Application Form | Can be downloaded from the PSA website. Fill it in before your visit. |
| Payment | Pay at the PSA office. ₱155 for certificates and ₱210 for CENOMAR. |
| Authorization Letter | Needed if you’re claiming a document for someone else, along with their ID. |
Step 3: Go to Your Selected PSA Branch
Arrive at your chosen PSA branch at least 30 minutes before your appointment time. When you arrive:
- Show your appointment slip at the entrance.
- Fill out any required health forms.
- Get your queue number and wait for your turn.
Step 4: Submit Your Application
Once your number is called:
- Submit the filled-out application form.
- Present your valid ID and other required documents.
- Pay the corresponding fee at the cashier.
Step 5: Claim Your Document
After processing:
- Wait for your name or queue number to be called.
- Present your official receipt and valid ID at the releasing counter.
- Before leaving, double-check your document to make sure there are no mistakes.
Who Can Request PSA Documents?
The PSA only allows the following individuals to request civil documents:
- The owner of the document.
- Immediate family members (parents, children, siblings, spouse).
- Authorized representatives with written permission and supporting IDs.
Read Also: PSA Online Appointment For Certificate of No Marriage (CENOMAR)
Issues You Might Face and Their Solutions
I didn’t schedule an appointment. Can I still go?
No. Walk-ins without appointments are no longer accepted. Always book online first.
I can’t find my record in the PSA system. What should I do?
If your document is missing, PSA will issue a Negative Certification. This proves there is no existing record and can be used to request endorsement from your Local Civil Registry Office.
In case you’re specifically applying for a Negative Birth Certificate, make sure to check our detailed guide here: PSA online appointment for Negative birth certificate.
Can minors schedule their own appointment?
No. Parents or legal guardians must book appointments and accompany minors during the visit.
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