Quezon City East Avenue PSA Appointment and Opening Hours

When you need civil registry documents like birth, marriage, or death certificates in the Philippines, one of the key locations to remember is the PSA Complex on East Avenue, Diliman, Quezon City. This is the main office of the Philippine Statistics Authority (PSA) ,and getting an appointment here, knowing the opening hours, and having the correct contact details can save you a lot of time. Below is a detailed guide to everything you need to know about East Avenue PSA appointment and opening hours.

What Is PSA Main Office Quezon City (East Avenue)

The PSA Main Office Quezon City, often just called “East Avenue PSA” or PSA Complex at East Avenue, is the central hub for PSA’s civil registry services. It houses the Civil Registration System (CRS) Building, among other PSA offices, and handles requests for PSA certificates (birth, marriage, death, etc.), especially those that involve Court Decrees and Legal Instruments (CDLI).

The new Civil Registry System Building at East Avenue started operations in April 2019 to better manage civil registry documents.

East Avenue PSA Contact Number / Telephone Number

If you want to call the East Avenue PSA for inquiries, appointments, or clarifications, here are the contact numbers and email addresses:

• Telephone / Main contact number: (02) 8461-0500
• Local extensions: For certain offices, extensions like local 808, 813 are used.
• PSA Email: [email protected]
• PSA Serbilis Contact Numbers (for customer service / online requests)
  • Smart network: +63 928 917 5394, +63 961 007 4156
  • Globe network: +63 916 792 8197, +63 916 675 5074

PSA East Avenue Opening Hours

Knowing the opening hours is important so that you arrive during times when services are available. Here are the opening hours for the East Avenue PSA (Main Office / CRS Building):

• The PSA CRS outlet at East Avenue is open Monday to Friday, from 7:00 AM to 3:00 PM for walk-in service by appointment.
• However, other sources (like Facebook announcements) suggest the PSA East Avenue Main Outlet operates from 8:00 AM to 5:00 PM on weekdays.
• The PSA headquarters complex shows general hours (for the complex / office) roughly as Monday to Friday, 8:00 AM to 5:00 PM, but some offices close earlier at 4:00 or 5:00 depending on the particular service.

Because different services (CRS, Serbilis, administrative) may have different hours, it’s always best to double-check what specific service you need before going. The PSA CRS service (for certificates) has stricter schedule (7-3) for appointments.

East Avenue PSA Appointment Process

To visit the PSA CRS outlet at East Avenue, you’ll need to follow the appointment process. Here are the steps:

1. Online Appointment Booking
   Use the PSA Online Appointment System (available via appointment.psa.gov.ph) to select the East Avenue office when booking.
2. Choose Date, Time, and Services
   Pick the date and time you prefer. Appointments are accepted Monday to Friday between 7:00 AM and 3:00 PM for CRS services.
3. Provide All Necessary Information
   This includes your name as per ID, the certificate type you need, purpose, address, etc. If the document is under CDLI, East Avenue is often required regardless of your location.
4. Email Confirmation
   You will receive a verification code by email and a copy of your appointment slip. Bring this slip when you go.
5. Arrive Early
   Be at the office at least 30 minutes before your appointment time. Bring a valid ID, a pen, and observe any health protocols.

Why East Avenue PSA Is Important

• Central Location: Being in Quezon City and part of the PSA Complex, East Avenue is the central hub for PSA services. It is where major administrative and registry functions are handled.
• Handles CDLI Cases: If your document has undergone a Court Decree or Legal Instrument, East Avenue is often the required outlet, even if you live elsewhere.
• Multiple Services in One Place: Aside from the CRS functions, other divisions of PSA are located in the complex. For example, PSA Serbilis (online services, payments, deliveries) operate through East Avenue.

PSA Branches and Field Offices in the Philippines

While East Avenue PSA is the main office for Quezon City and Metro Manila, PSA has many PSA Branches and Field Offices in the Philippines to serve people in other provinces and regions. These branches handle civil registry services for their areas, though for some special cases (e.g. CDLI), East Avenue may still be needed. Having a local branch helps reduce travel time and eases document pick-ups for many residents outside Metro Manila.

Tips for a Smooth Visit to East Avenue PSA

• Always book in advance: Walk-in applications are not accepted without an approved appointment.
• Bring required IDs: Valid government ID, appointment slip, and any supporting documents needed depending on the certificate type.
• Arrive early: At least 30 minutes before your slot to allow for checking in, security, etc.
• Check if your request involves CDLI: These require additional paperwork and may force you to go to East Avenue even if other branches are closer.
• Confirm opening hours before visiting: Because some hours vary by service (CRS vs. Serbilis vs. admin), check the website or call ahead.

Conclusion

The PSA Main Office Quezon City at East Avenue, Diliman is a vital location for civil registry services in the Philippines. Its contact number is (02) 8461-0500, and key extension/local numbers include 808 and 813. The opening hours for the CRS Building there are Monday to Friday, 7:00 AM to 3:00 PM for PSA certificate services via appointment, though some functions of the complex operate from 8:00 AM to 5:00 PM. To access services, you need to book an appointment online via PSA’s official appointment portal, bring required IDs, and arrive earlier than your scheduled slot.

Using the PSA Main Office at East Avenue ensures proper handling of civil registry matters, especially for certificate requests that involve Court Decrees or Legal Instruments. And if you are outside Metro Manila, PSA has PSA Branches and Field Offices in the Philippines you can approach for local services, though East Avenue remains central for more complex cases.

FAQ’s

Is walk-in allowed in PSA East Avenue?

No, walk-in transactions are generally not allowed at PSA East Avenue. You must book an appointment online through the PSA Online Appointment System before visiting. Only people with confirmed appointment slips are entertained at the Civil Registry System (CRS) outlet. This system helps manage the long lines and ensures proper crowd control.

Can I walk in in PSA without an appointment?

No, you cannot simply walk in without an appointment. All PSA outlets, including East Avenue, require a prior appointment. If you arrive without one, you will not be processed. The only exception may be for very special cases (like urgent government requests), but for the public, online booking is mandatory.

What to bring when getting a PSA birth certificate?

When claiming or applying for a PSA birth certificate at East Avenue, make sure you bring:

• Valid government-issued ID (e.g., passport, driver’s license, UMID, PhilID, etc.)
• Your appointment slip (printed or saved on your phone)
• A black or blue pen (to fill out forms if needed)
• Authorization letter and photocopy of ID (if claiming on behalf of someone else)

If the request involves corrections or legal documents, bring supporting papers like court decrees or affidavits.

How do I prepare my cards for PSA?

If “cards” refers to valid IDs, you should prepare at least one government-issued ID that matches the details of the certificate you’re requesting. Examples include:

• PhilID (National ID)
• Driver’s License
• Passport
• UMID Card
• Voter’s ID

Make sure the ID is original, unexpired, and clearly shows your full name and photo. Bring an extra photocopy in case it’s required. If you are using someone else’s card (to claim documents for them), also carry an authorization letter and their ID photocopy.